Shipping Policy

Thank you for shopping with Tiny Tails Co. Below you’ll find information about processing, delivery, tracking and shipping costs.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During sales, product launches and other busy periods, processing may take slightly longer. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Australian Shipping

We offer free standard shipping on Australian orders of $75 or more.

The free-shipping threshold is calculated after discounts have been applied and before shipping charges are added.

For orders under $75, the available shipping options and costs will be displayed at checkout.

Estimated delivery times will be shown at checkout or in your shipping confirmation. Delivery times may vary depending on your location, product availability and the delivery provider.

Regional and remote locations may require additional delivery time.

International Shipping

International shipping may be available to selected countries shown at checkout.

Shipping prices and estimated delivery times are calculated at checkout based on the destination and contents of the order.

International customers are responsible for any customs duties, import taxes or handling fees charged by their country, unless otherwise stated at checkout. Tiny Tails Co. does not control these charges.

Split Shipments

Some products may be dispatched separately or from different fulfilment locations.

If your order is split into multiple shipments, you may receive more than one parcel and separate tracking information. You will not be charged additional shipping fees because an order has been split.

Tracking Your Order

Once tracking becomes available, it will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after dispatch.

If you have not received tracking information or believe your parcel has stopped moving, contact tinytails.co@outlook.com with your order number.

Delivery Delays

Estimated delivery times are provided as a guide and are not guaranteed. Delays may occur because of postal congestion, severe weather, customs processing, regional delivery conditions or other circumstances outside our direct control.

If we become aware of a significant delay affecting your order, we will provide an update where reasonably possible.

This section does not limit any rights you may have under the Australian Consumer Law where an order is not supplied within the agreed timeframe or within a reasonable time.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, email tinytails.co@outlook.com immediately. We will try to update the address, but changes cannot be guaranteed once an order has entered processing or been dispatched.

If an order is returned because an incorrect or incomplete address was supplied, additional postage charges may apply before it can be sent again.

Authority to Leave

Where a customer or delivery provider selects authority to leave, the parcel may be left in a safe location at the delivery address.

Please choose a secure delivery location. If you are concerned about unattended delivery, select a tracked or signature-required option where available.

Missing Parcels

If tracking shows your parcel as delivered but you cannot locate it:

Check around the delivery location and any safe places.
Ask other household members or neighbours whether they accepted it.
Check for a delivery card or collection notice.
Contact the delivery provider using your tracking number.
Email tinytails.co@outlook.com if you still cannot locate the parcel.

We will assist with the delivery investigation and arrange an appropriate outcome where required.

Damaged Parcels or Products

If your order arrives damaged, please contact tinytails.co@outlook.com as soon as possible with:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the packaging and shipping label

Please retain the product and packaging while the issue is being assessed.

Damaged, faulty or incorrect products will be handled in accordance with our Returns & Refund Policy and the Australian Consumer Law.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee cancellations or changes after an order has entered processing or been dispatched. Once dispatched, the order may need to be returned under our Returns & Refund Policy.